Quiz 1 – Effective Communication

Individuals involved in communication bring all but _______ that influence the message.

T/F: Location plays a minor role in communication.

Medical jargon is a good example of:

T/F: Active listening focuses attention on the speaker.

T/F: Noise/barriers often help in understanding the message

T/F: In active listening, the listener always must agree with the speaker.

T/F: Process refers to the way the message is conveyed

Effective communication is best described as:

T/F: Asking questions about the meaning of a message seldom helps and makes most patients mad.

T/F: Some studies report up to 90% of the message is sent non-verbally.

T/F: The goal of communication is understanding the message sent.

The five elements of active listening are: