Quiz 2 – Basic Patient / Customer Service

T/F: Research shows that good service is told to others more often than poor service.

T/F: Most patients expect you to respond quickly

T/F: Courteous treatment is a very common expectation among patients.

T/F: Clear and effective communications is always very important

T/F: Saying “I don’t know” should be a common response

Helping patients involves:

T/F: Providing good patient service is a continuous learning process.

T/F: Saying “Thank You” is always a good idea unless the patient makes you angry.

T/F: Most patients are happy to wait until you finish your lunch break to be helped.

T/F: Health care providers must be patient.

T/F: Health care providers must be caring.

T/F: Health care providers must be responsive.

T/F: All interactions should end with: “is there anything else I can do for you?”

T/F: Nonverbal cues are not important when dealing with a patient

T/F: It is best to argue with a patient to make them understand

If you don’t know how to help a patient, you should:

T/F: Effective communication can help reduce problems with patients by about 50%